In the Audio Controls – Profile Name box, enter a name.Verify that your headset appears as the default selection in the microphone and speaker boxes.When Genesys Cloud prompts you to create a device profile, click Yes.Connect your headset to a USB port on your computer using the appropriate connector (USB cable or USB transceiver).From the Calls panel, click the Settings icon to open the Phone Settings panel. In the Audio Controls – Profile Name box, a Use Computer settings message appears.From the sidebar, click the Calls icon.Set up the headsetĪfter you install the Plantronics Hub software on your computer, you can set up the headset. For more information, see Desktop Apps for Windows and Mac on the Plantronics/Poly support site.
Genesys Cloud does not support Poly Lens. Note: You must have the Plantronics Hub software installed on your computer.
